Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs (for online orders only) if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We currently ship to all 50 states in USA as well as Japan.

For shipping to Japan please select the BEST of the 3 shipping options based on the size of your purchase: Small Flat Rate box which fits 1-2 small items; Medium Flat Rate box which fits 2-3 small items; Large Flat Rate box which fits 3 or more items OR 1 large item. If your purchase does not fit in the flat rate box you selected we will attempt to contact you to collect a payment for the difference in shipping cost OR your order will be canceled and must be reordered with the correct shipping rate. 

International shipping may be available for other countries but needs to be arranged via phone call. Please call us at (808) 532-1050 if needed.

Please note that the shipping rates for the items we sell are weight-based. Depending on the weight of your items, shipping via flat rate boxes can be a cheaper option. In order to ship via flat rate, you must call us at (808) 532-1050 as our online system can only calculate shipments by weight.